ZOLL AEDs Helping Save Lives

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Early defibrillation is a critical component in treating sudden cardiac arrest, and ZOLL® offers
automated external defibrillators (AEDs) to meet the needs of a full range of lay
rescuers, first responders, and hospital professionals.

frequently asked question

You’ve got questions, we have the answers!

Question: If I pass my Lifesaver 101 program, will my certificate be legally recognized?
Answer: All employers who are subject to the Occupational Health and Safety Act must comply with Regulation 1101 under Section 3 of the Workplace Safety & Insurance Act.  Lifesaver 101’s courses have been prepared to meet these requirements and have been approved by the WSIB. Click here for more information from the WSIB website including a list of approved providers.

Question: How do I know which course is best for me?
Answer: Whether you are taking a First Aid & CPR certification course out of personal interest, as part of an educational program or as a requirement for employment, Lifesaver 101 will help you select an appropriate program. You should also check with your employer or academic faculty in order to ensure you are registered in the appropriate course.

Question: What are your training facilities like?
Answer: Lifesaver 101’s training facility is well lit, clean and spacious. Our training equipment is clean, modern and well maintained.

Question: What happens if I am late?
Answer: All Lifesaver 101 course content have been created and structured to meet the learning objectives stipulated by the WSIB, our governing body. If you are late you will miss important and mandatory information and, consequently, we will not be able to issue you a certificate. As well, in fairness to Lifesaver 101 personnel and those participants who arrive on time, your punctuality is essential in order to avoid the unnecessary interruptions directly resulting from late entry. We recommend that you acquire directions to our training center and familiarize yourself with transportation details (i.e., bus routes, travel time) prior to the day of your course.Please observe your exact course starting time and strive to arrive ten to fifteen minutes in advance to allow sufficient time for registration.

Unfortunately if you arrive late you will need to reschedule at your own expense.

Question: Do I need to bring anything with me to my course?
Answer: We supply all required material for your course.  The only thing we ask participants to bring is a pair of indoor shoes.  Clean, dry footwear is required for the training room.  Outdoor footwear is never permitted inside the training area. If you don’t have indoor shoes you may use pair of slippers which we will provide or you can wear your socks.

Question: Can I eat my lunch at Lifesaver 101? If not, is there somewhere nearby where I can grab a bite?
Answer: You are welcome to bring your lunch to the training facility and eat here during the lunch break. In addition there is Gus’ Restaurant next door to the facility (restaurant is closed on Sundays). We have a microwave and refrigerator in the facility for your use as well.

Question: If I drive, is there nearby parking available?
Answer: There is plenty of parking at the training facility. The Lifesaver 101 parking lot is located to the side of the building at the top of the hill.  The entrance to this lot is on Pine St.  Please do not use the other parking lots which are reserved for other businesses in the plaza.

Question: How do I pay for my course?
Answer: We accept Visa, Mastercard, eTransfer or cash.  Businesses or organizations may be invoiced for their training and pay by cheque or credit card.. Sorry, we do not accept payment by personal cheque or American Express.

Question: What is your cancellation policy?
Answer: We require 3 business days notice of cancellation in order to issue a refund. Cancellations after 3 business days or individuals who do not arrive and participate on the day of their scheduled course will not be eligible for refunds.

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