ZOLL AEDs Helping Save Lives

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Early defibrillation is a critical component in treating sudden cardiac arrest, and ZOLL® offers
automated external defibrillators (AEDs) to meet the needs of a full range of lay
rescuers, first responders, and hospital professionals.

frequently asked question

You’ve got questions, we have the answers!

Question: If I pass my Lifesaver 101 program, will my certificate be legally recognized?
Answer: All employers who are subject to the Occupational Health and Safety Act must comply with Regulation 1101 under Section 3 of the Workplace Safety & Insurance Act.  Lifesaver 101’s courses have been prepared to meet these requirements and have been approved by the WSIB. Click here for more information from the WSIB website including a list of approved providers.

Question: How do I know which course is best for me?
Answer: Whether you are taking a First Aid & CPR certification course out of personal interest, as part of an educational program or as a requirement for employment, Lifesaver 101 will help you select an appropriate program. You should also check with your employer or academic faculty in order to ensure you are registered in the appropriate course.
Question: What are your training facilities like?
Answer: Lifesaver 101’s training facility is carpeted, well lit, clean and spacious. Our training equipment is clean, modern and well maintained.

Question: What happens if I am late?
Answer: All Lifesaver 101 course content have been created and structured to meet the learning objectives stipulated by the WSIB, our governing body. If you are late you will miss important and mandatory information and, consequently, we will not be able to issue you a certificate. As well, in fairness to Lifesaver 101 personnel and those participants who arrive on time, your punctuality is essential in order to avoid the unnecessary interruptions directly resulting from late entry. We recommend that you acquire directions to our training center and familiarize yourself with transportation details (i.e., bus routes, travel time) prior to the day of your course.Please observe your exact course starting time and strive to arrive ten to fifteen minutes in advance to allow sufficient time for registration.

Unfortunately if you arrive late you will need to reschedule at your own expense.

Question: Do I need to bring anything with me to my course?
Answer: We supply all required material for your course.  The only thing we ask participants to bring is a pair of indoor shoes.  Clean, dry footwear is required for the training room.  Outdoor footwear is never permitted inside the training area. If you don’t have indoor shoes you may use pair of slippers which we will provide or you can wear your socks (or facility is carpeted).

Question: Can I eat my lunch at Lifesaver 101? If not, is there somewhere nearby where I can grab a bite?
Answer: You are welcome to bring your lunch to the training facility and eat here during the lunch break. We have a refrigerator and microwave in the facility for your use. There is also a restaurant in the plaza and other options, such as Tim Horton’s, in the area.

Question: If I drive, is there nearby parking available?
Answer: There is plenty of parking at the training facility. Please do not park in front of the other businesses, use the parking spaces on the fenced side of the lot instead of the ones in front of the building.

Question: How do I pay for my course?
Answer: We accept Visa, Mastercard, eTransfers or cash.  Businesses or organizations may be invoiced for their training and pay by cheque or credit card.. Sorry, we do not accept payment by personal cheque or American Express.

Question: What is your cancellation policy?
Answer: We require 5 business days notice of cancellation in order to issue a refund. Cancellations after 5 business days or individuals who do not arrive and participate on the day of their scheduled course will not be eligible for refunds.

Blended Courses:

For a full refund: Full refunds are only available based on a few guidelines below

  • The order must be purchased within 10 days of the request
  • Online course must not have started, as you have access to our course.
  • Two orders purchased due to code error or not using codes, will not be reimbursed. a credit will be applied to your account for the following year.
  • Credits can only be used within a year and can be transferred to another individual
  • We do not provide refunds for courses purchased with a code

Online Course Access:

  • You have 30 days from the date of purchase to complete the online course, and 60 days to complete the in-class date from the date of the online certificate, failure to do so may result in additional charges.
  • Your order can be renewed for a fee of $50 if you have not started the online within 3 months of purchase. After 6 months of purchase and non-activity the order is void.

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